Legal

Terms of Service

Last updated: July 2026

1. Introduction

Capturra Ltd ("Capturra", "we", "us", or "our") provides a schema-driven data capture and intelligence platform (the "Platform" or "Services") that enables organisations to define custom data structures, capture and source information, run calculations and analytics, and apply AI-powered extraction and insights over their data.

These Terms of Service ("Terms") govern your access to and use of our website, the Platform, and related services. By creating an account, requesting a demo, or using the Services, you agree to these Terms and our Privacy Policy, which is incorporated by reference.

If you are using the Services on behalf of a company or other entity, you represent that you have authority to bind that entity.

2. Key Definitions

  • "Account" means your user account on the Platform.
  • "Client Data" means data that you or your users upload, input, connect as a source, or create within the Platform — including documents, files, structured records, object instances, attachments, and other content configured through your schemas and workflows.
  • "Platform" or "Services" means the Capturra data capture platform and associated features, including schema and field configuration, object and record management, dashboards, calculations, source linking, AI processing, and related tooling.
  • "Subscription Agreement" means any separate agreement or order form setting out the commercial terms of your subscription (fees, term, users, etc.).
  • "you" or "your" means the individual or entity using the Services.

3. Eligibility and Accounts

The Services are intended for authorised business users and organisations. You must:

  • Be at least 18 years old and have legal capacity to enter these Terms.
  • Comply with all applicable laws, including data protection laws and regulations relevant to your industry and the jurisdictions where you operate.
  • Provide accurate information when creating an Account and keep your Account credentials secure.
  • Be responsible for all activity under your Account (including that of authorised users in your organisation).

We may suspend or terminate Accounts that violate these Terms or for suspected unauthorised use.

4. Description of the Services and Beta Features

We provide a platform that lets organisations define custom schemas and data models, capture and populate structured information from uploads and connected sources, build dashboards and calculations, and use AI to extract, structure, and analyse documents and data.

Beta and Early Access Features

From time to time, we may make beta, preview, or early access features available. These features are provided "as is", may be modified, suspended, or withdrawn at any time without notice, and are excluded from any service level commitments, warranties, or support obligations that may apply to generally available features.

5. Your Use of the Services

You agree to use the Services only for lawful purposes and in accordance with these Terms. You must not:

  • Upload Client Data unless you have all necessary rights and authorisations to do so.
  • Use the Services in any way that infringes third-party rights, violates applicable law, or introduces malware.
  • Attempt to reverse engineer, hack, or interfere with the Platform.
  • Use the Services to provide services to sanctioned parties or in sanctioned jurisdictions.

We may suspend or terminate access for violations of this section.

6. Client Data

Ownership

You retain full ownership of your Client Data.

Licence to Us

You grant us a non-exclusive, worldwide, royalty-free licence to access, process, store, and use your Client Data solely to provide and improve the Services, as necessary to perform under these Terms and any Data Processing Agreement (DPA), and to comply with law.

No AI Model Training

Your Client Data is not used to train our AI models or those of our sub-processors.

Your Responsibilities

You are responsible for the accuracy, legality, and appropriateness of Client Data, and for obtaining all required consents and permissions from data subjects and your own clients.

Multi-Tenant Isolation

Client Data is isolated between tenants at the database level. No other client can access your data.

AI Outputs

AI-generated outputs (extracted fields, insights, suggestions) are stored in your tenant environment. You own these outputs, subject to these Terms. The underlying Platform, models, and algorithms remain our property.

For full details on how we process Client Data (including as data processor), see our Privacy Policy and any DPA between us.

7. AI Processing and Limitations

The Platform uses artificial intelligence and machine learning to extract and analyse information from documents and data you upload. AI processing may involve third-party providers acting as sub-processors under contractual terms that prohibit using your data to train their models.

Important Limitations

AI outputs are probabilistic and may be inaccurate, incomplete, or biased. The Platform is an assistive tool only. It does not constitute legal, financial, or professional advice. You must independently review and verify all AI-generated outputs before relying on them for any operational, compliance, or business decision. You remain fully responsible for all decisions made using the Platform.

We do not make automated decisions with legal or similarly significant effects without human oversight on your side.

8. Fees and Subscription

Specific fees, billing, renewal terms, user limits, and any service level agreements are set out in your Subscription Agreement. These Terms supplement your Subscription Agreement. In the event of conflict on commercial terms, your Subscription Agreement prevails.

Fees are non-refundable except as required by law or as expressly stated in your Subscription Agreement. We may suspend access for non-payment after reasonable notice.

9. Intellectual Property

We own all Intellectual Property Rights in the Platform, software, AI models, documentation, and trademarks. You receive a limited, non-exclusive, non-transferable licence to use the Platform during your subscription term solely for your internal business purposes in accordance with these Terms.

You grant us a perpetual, royalty-free licence to use any Feedback you provide to improve the Services.

10. Data Protection, Privacy, and Security

Our processing of personal data (Account information and usage data) is governed by our Privacy Policy.

For Client Data containing personal data, we act as your data processor in accordance with your instructions, these Terms, the Privacy Policy, and any DPA we have entered into with you. You remain the data controller (or processor, as applicable) and are responsible for your own compliance with data protection laws.

We implement appropriate technical and organisational security measures as described in the Privacy Policy. A current list of sub-processors and a copy of our DPA are available on request.

11. Term, Termination, and Data Retention

These Terms start when you first use the Services and continue until terminated.

You may terminate in accordance with your Subscription Agreement. We may terminate or suspend for material breach (with cure period where appropriate), non-payment, violation of Acceptable Use, or if required by law.

Upon termination:

  • Your access ends.
  • We will provide you with a reasonable opportunity to export your Client Data in accordance with our data retention practices.
  • After the export period, we will securely delete or anonymise Client Data as described in the Privacy Policy, unless longer retention is required by law.

Provisions that should reasonably survive (IP, confidentiality, liability, indemnification, etc.) will survive termination.

12. Warranties and Disclaimers

Each party warrants that it has authority to enter these Terms and will comply with applicable law.

Except as expressly set out in these Terms or your Subscription Agreement, the Services (including all AI outputs and beta features) are provided "as is" and "as available" without warranties of any kind, whether express or implied. We specifically disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that AI outputs will be accurate, complete, or reliable, or that the Services will be uninterrupted or error-free.

13. Limitation of Liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages (including loss of profits, data, or business opportunity), even if advised of the possibility.

Our total aggregate liability under these Terms and your Subscription Agreement will not exceed the total fees paid by you for the Services in the 12 months preceding the claim.

Nothing limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot be limited under applicable law.

14. Indemnification

You agree to indemnify and hold us harmless from claims, losses, and expenses (including reasonable legal fees) arising from:

  • Your Client Data or your use of AI outputs.
  • Your breach of these Terms or applicable law.
  • Any operational or business decision you make using the Platform.

We agree to indemnify you against third-party claims that the Platform (as provided by us) infringes a third party's Intellectual Property Rights, subject to standard conditions (prompt notice, sole control of defence, etc.). This is our sole obligation for IP infringement claims.

15. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by email or by posting the updated Terms with a new "Last updated" date. Material changes will be effective 30 days after notice (or longer if we specify). Your continued use after the effective date constitutes acceptance. If you do not agree, you may terminate before the changes take effect.

16. Governing Law and Dispute Resolution

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any disputes arising out of these Terms, except that either party may seek injunctive relief in any court of competent jurisdiction to protect Intellectual Property or Confidential Information.

17. General Provisions

These Terms, together with your Subscription Agreement, Privacy Policy, and any DPA, form the entire agreement between us regarding the Services.

If any provision is found invalid or unenforceable, the remainder continues in effect. No waiver is effective unless in writing. You may not assign these Terms without our prior written consent; we may assign to an affiliate or in connection with a merger or sale of assets.

Notices may be sent by email to the address associated with your Account (to you) or to privacy@capturra.com (to us).

Neither party is liable for delays or failures due to circumstances beyond its reasonable control (force majeure).

The parties are independent contractors. Nothing creates a partnership, agency, or employment relationship. We are not your professional adviser or consultant.

18. Contact Us

For questions about these Terms, to request our current DPA or sub-processor list, or for privacy matters:

Capturra Ltd
Registered office: 133 Whitechapel High Street, London, England, E1 7QA
Company number: 16587015

Privacy enquiries: privacy@capturra.com
Security concerns: security@capturra.com

We aim to respond within one month. You also have the right to complain to the UK Information Commissioner's Office (ICO) at ico.org.uk.